Reporting & Enforcement Policy
Last updated: April 9, 2026
1. Purpose
This policy explains how we handle reports of misconduct and enforce our community guidelines. Our goal is to maintain a safe, trustworthy marketplace for everyone.
2. How to Report
There are several ways to report issues:
- Report Button: Click "Report" on any business, product, or review
- Contact Us: Email admin@localmarket.com
- Trust & Safety Form: Detailed reporting for serious issues
When reporting, please provide:
- Clear description of the issue
- Specific evidence (links, screenshots)
- Your contact information (optional but helpful)
3. What to Report
Report these types of issues:
- Scam/Fraud: Fake businesses, deceptive practices, payment scams
- Abuse/Harassment: Offensive language, threats, discrimination
- Fake Listings: Businesses that don't exist or misrepresent themselves
- Unsafe Behavior: Dangerous products, illegal activities
- Spam: Repetitive content, unsolicited promotions
- Fake Reviews: Manipulated or fake reviews
- Copyright Infringement: Unauthorized use of content
4. Report Review Process
Initial Review (24-48 hours)
All reports are acknowledged and reviewed by our trust and safety team.
Investigation
We investigate reports by reviewing evidence, checking user history, and gathering additional information.
Decision
We determine appropriate action based on the severity and pattern of violations.
Notification
Both the reporter and the reported party are notified of the outcome when appropriate.
5. Enforcement Actions
We may take these actions for violations:
Level 1: Warning
- First-time minor violations
- Educational approach
- No permanent record
Level 2: Content Removal
- Inappropriate content deleted
- Warning placed on account
- Restrictions on certain features
Level 3: Feature Restrictions
- Cannot post new content
- Limited messaging
- Reviews disabled temporarily
Level 4: Account Suspension
- Temporary loss of access (7-30 days)
- May be lifted after compliance
- Multiple violations or serious issues
Level 5: Permanent Ban
- Permanent removal from platform
- Cannot create new accounts
- Reserved for severe violations
6. Appeal Process
If you believe a decision was made in error, you can appeal:
- Contact us within 14 days of the decision
- Provide additional evidence or context
- Wait for review (typically 5-7 business days)
- Final decision will be communicated
7. Consequences for Different Violations
Scams/Fraud
Immediate permanent ban. Reported to appropriate authorities when warranted.
Harassment
First offense: warning/suspension. Repeat offenses: permanent ban.
Fake Businesses
Immediate removal. First-time: temporary suspension with verification. Repeat: permanent ban.
Fake Reviews
Reviews removed. Business may face suspension. Repeat violations: permanent ban.
Spam
Content removed. First offense: warning. Repeat: feature restrictions or suspension.
8. Record Keeping
We maintain records of enforcement actions for:
- Pattern detection
- Repeat offender tracking
- Legal compliance
- Platform safety improvement
9. Transparency
We publish periodic trust and safety reports showing:
- Number of reports received
- Actions taken by category
- Trends in violations
- Improvements to our processes
10. Contact Us
For reporting issues or appeals, contact us at admin@localmarket.com