1. Information we process

We process account and contact details, business listings, profile images, orders, payment references, bookings, saved items and messages needed to provide the features you use. Device, session, browser and security information helps prevent misuse. Location information you supply or permit helps with nearby search and delivery. Public profiles, reviews and listing images are visible to others; do not place private documents in them.

2. Purposes and lawful processing

Information is used to authenticate accounts, provide requested marketplace features, fulfil transactions, answer support requests and detect abuse. Processing must have an appropriate lawful basis under POPIA. Optional device permissions and non-essential analytics preferences can be changed. Declining analytics does not prevent essential authentication or order processing.

3. Sharing and AI features

A merchant receives the customer information necessary for an order or enquiry. Configured payment, hosting, database, media and communication providers process information needed for their services. For PayFast recurring subscriptions, this can include provider references, token status, billing mode, cycle count and payment outcome. PayFast handles card details and tokenization; SoulNet does not ask for or intentionally store raw card numbers or CVVs. Providers vary by enabled feature; these terms do not certify every provider or claim that all information is end-to-end encrypted.

When you use AI chat or image search, your submitted text or image and relevant information needed to answer may be processed by the configured AI provider. Avoid submitting IDs, banking information, passwords or unnecessary sensitive personal information. AI answers may be inaccurate. Third-party payment or WhatsApp pages have their own privacy practices.

Some service providers may process data outside South Africa. Such transfers must meet applicable POPIA requirements. We do not sell personal information to data brokers.

4. Accommodation information and enquiries

Accommodation verification requires owner identity, contact, authority, accreditation and safety evidence. Evidence references are restricted to admin review, not public galleries. Public listings should show only approved listing information. An admin’s personal review must record its basis without exposing private evidence to students. Enquiries share your account name, email, message and optional phone with the owner after your agreement. Owners reply in your account; enquiries do not subscribe you to marketing.

5. Retention, security and rights

We retain information for the feature’s purpose and applicable legal, fraud-prevention and accounting obligations. Deleting an account does not necessarily erase records that must lawfully be retained. Request access, correction, deletion or objection through the published privacy contact or account tools. We use access controls and other safeguards; no online service can guarantee absolute security.

You can request account deletion through the account deletion page. You may also complain to South Africa’s Information Regulator. Contact details, public cookie controls and related policies are provided below.